Norell Brakes aims to provide a satisfactory purchasing experience to its customers. This policy explains the cancellation and refund arrangements applicable to orders placed through norellbrakes.com
Cancellation Before Dispatch
Customers may request cancellation of an order before the order has been dispatched.
Customers should contact Norell Brakes as soon as possible with their order details.
Once an order has been dispatched, cancellation may not be possible.
COD Orders
Norell Brakes currently accepts Cash on Delivery (COD) for eligible orders.
Payment is collected from the customer when the order is delivered.
Cancellation by Norell Brakes
Norell Brakes may cancel an order due to
- Product unavailability
- Incorrect product information
- Incorrect or incomplete customer information
- Unserviceable delivery location
- Failure to confirm the order
- Suspected fraudulent activity
- Other circumstances beyond our reasonable control
Return Period
Eligible products may be returned within 14 days from the date of delivery.
The product should generally be
- Unused
- In its original condition
- Sealed, where applicable
- In original packaging
- With original tags and labels
- With applicable accessories and components
Refund for COD Orders
Since Norell Brakes currently accepts COD, payment is collected at delivery.
If an eligible COD order is approved for a refund, Norell Brakes may process the refund through an appropriate method after verifying the order and obtaining the necessary customer/bank details.
Return and Replacement
Where an eligible product is returned, Norell Brakes may provide
Replacement of the product; or Refund, where applicable.
The final resolution will depend on the reason for return, product condition, and product availability.
Non-Eligible Returns
Refunds or returns may not be accepted where
- The product has been used or installed improperly.
- The product has been damaged due to misuse.
- The product has been modified or altered.
- Original packaging or accessories are missing.
- The return request is made after the applicable return period.
- The product is otherwise excluded under the Return & Replacement Policy.
Refund Processing
After a returned product has been received and verified, an approved refund will be processed within the applicable internal processing period.
The customer will be informed regarding the refund process where necessary.
In case of any problem / query
In case of any kind of problem or query please write to our customer care on info@norellbrakes.com / Dispatch@norellbrakes.com / Customercare@norellbrakes.com any time or call us on our number +91 9760040532 / +91 9760040533 / +91 9760040534
